Thank you for visiting and shopping with RugNet. We offer free shipping to the U.S. and Canada. We do not offer sales or shipping to destinations outside of the U.S. and Canada.

Your product will ship via FedEx within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at



We want you to be thrilled with your special purchase so before purchasing, please contact us at if you have any questions, need any additional information, photos, or even a video. We can even help you make a decision on how to arrange in your room and pair with paint colors. We want you to have as much information as possible and are happy to help! 


RugNet is not responsible for any products damaged or lost during shipping. If you received your order damaged or it never arrived, contact RugNet at and we will process the claim. Please save all packing materials and damaged goods.